Refund policy

Our Refund Policy applies to all purchases made online at toriafinds.com

Select items purchased through www.toriafinds.com may be returned or exchanged within 10 days of delivery confirmation receipt from mail courier for a full or partial refund upon approval. *excluding shipping and Insurance costs*

All customized jewelry is made to order according to customer specifications, deeming customized jewelry ineligible for returns and or exchanges.

All jewelry is inspected prior to shipping to ensure product integrity. Should a quality issue arise, customers are required to submit a return request to contact@toriafinds.com.

Return Request email must include the following:

*Original invoice/order number

*Detailed description of reason for return request, accompanied by photos clearly showing aforementioned reasons.

*Valid customer contact information. 

Return requests submitted 10 days after delivery confirmation receipt from mail courier will not be considered and return will automatically be denied.

If a refund is approved, the returned merchandise must be received in: (1) salable condition; (2) unused and or unworn maintaining all original packaging and contents; (3) returned to us with any and all complimentary or gift items received in combination with the merchandise (when applicable); (4) not subject to exclusions indicated below; and (5) the refund is initiated within ten (10) days of delivery receipt confirmation from mail courier.

Toria Finds, at its absolute discretion, reserves the right not to offer an exchange or refund for any item.